Privacy Policy

ActionCOACH Jamaica represented by MWC Associates Ltd. has updated its Privacy Policy in accordance with the Jamaican Data Protection Act 2020 (DPA).

Who We Are

MWC Associates Limited representing ActionCOACH Jamaica firm (collectively “MWC”, “we”, “us” or “our”) is the data controller and is responsible for the processing of your personal data. MWC values your privacy and is dedicated to safeguarding your personal data. This privacy notice will explain how we process your personal data in our capacity as a controller (i.e. when MWC determines the purposes and means for the processing of personal data) as well as inform you about your privacy rights under the Data Protection Act, 2020 (DPA). This privacy notice applies to https://www.mwcassociatesjm.com/ and https://jamaica.actioncoach.com/.

What Personal Data Do We Collect

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data which includes your full name and date of birth.
• Contact Data which includes your billing address, delivery address, email address and telephone numbers.
• Transaction Data which includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data which includes internet protocol (IP) address, time zone setting and location, browser type and version, operating system and platform, and other technology or the devices you use to access our website(s).
• Usage Data which includes information about how you use our website(s), products, and services.
• Marketing and Communications Data which includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Sensitive Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We may collect Business Information which includes details about your business or company. This does not include personal data.

How Is Your Personal Data Collected

We use different methods to collect data from and about you including through:

a) Direct Interactions

You may give us your personal data by filling out forms or by corresponding with us by phone, email or otherwise. This includes personal data you provide when you:

• Sign up for our coaching programs, events including webinars and seminars and/or workshops on this website or on https://jamaica.actioncoach.com/ or any of our marketing opt-in pages.
• Make orders on our web shop (https://shop.mwcassociatesjm.com/).
• Subscribe to our newsletters or publications; and
• Give us feedback or contact us through our website and/or landing pages.

b) Automatic technologies or interactions

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies.

How We Use Your Personal Data

We will only use your personal data in accordance with specific legal bases, for instance:

1. For the performance of a contract in which we have entered with you or for the taking of steps to enter into a contract with you on your request;
2. To register you for any events (online or in-person) that you have signed up for using our various marketing opt-in pages.
3. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
4. Where we need to comply with a legal obligation; and
5. Where we have obtained your consent.

Purposes for Which We Will Use Your Personal Data

1) To register you as a new client. Type of data: (a) Identity and (b) Contact. Lawful basis of processing / basis of legitimate interest: Performance of a contract with you.

2) To process your membership and to process and deliver your order from our shop including: (a) manage payments, fees and charges and (b) collect and recover money owed to us. Type of data: (a) Identity, (b) Contact, (c) Financial, (d) Transaction, (e) Marketing and Communications. Lawful basis of processing / basis of legitimate interest: (a) Performance of a contract with you, (b) Necessary for our legitimate interests (to recover sums due to us).

3) To manage our relationship with you which will include: (a) notifying you about changes to our terms or privacy notice and (b) asking you to leave a review or take a survey. Type of data: (a) Identity, (b) Contact, (c) Profile, (d) Marketing and Communications. Lawful basis of processing / basis of legitimate interest: (a) Performance of a contract with you, (b) Necessary to comply with a legal obligation, (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).

4) To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). Type of data: (a) Identity, (b) Contact, (c) Technical. Lawful basis of processing / basis of legitimate interest: (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise), (b) Necessary to comply with a legal obligation.

5) To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. Type of data: (a) Technical, (b) Usage. Lawful basis of processing / basis of legitimate interest: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).

6) To make suggestions and recommendations to you about goods or services that may be of interest to you. Type of data: (a) Identity, (b) Contact, (c) Technical, (d) Usage, (e) Profile, (f) Marketing and Communications. Lawful basis of processing / basis of legitimate interest: Necessary for our legitimate interests (to develop our products/services and grow our business).

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You will receive marketing communications from us if you have signed up for and/or used our services and you have not opted out of receiving that marketing. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you, or by contacting us at any time using the details below.